Support
Need help with MailTuck? We provide support by email for setup, Outlook compatibility, filing suggestions, send-and-file, and supported undo actions.
Contact support
When contacting us, include the Outlook client you use, a short description of the issue, and any relevant error message. Please do not send passwords, access tokens, or the contents of private email.
Frequently asked questions
Read our FAQ for sign-in tips, administrator approval, shared mailbox compatibility and installing MailTuck Classic from Settings.
Install and update
MailTuck subscriptions are available in Microsoft Marketplace. Review current plans, pricing and trial terms there. This website does not distribute installers or add-in manifests. Contact support for deployment guidance and supported installation options.
Purchase the subscription through Microsoft and assign licenses in the Microsoft 365 admin center. Each user signs in with the account assigned a MailTuck license. Subscription activation, license assignment, deploying the Outlook add-in and granting Microsoft permissions are separate steps. Your administrator chooses which users receive the add-in.
Download the Classic extension from MailTuck Settings → Help & downloads. Save drafts and close Outlook before installing. Classic checks for updates automatically and installs downloaded updates after Outlook closes, when automatic updates are enabled. Outlook on the web loads the hosted MailTuck application; manifest changes are deployed separately by your administrator.
Shared settings
Install the latest version on each computer. Common settings, folder learning and Undo history are stored in your Microsoft 365 mailbox. Save your preferences in Settings; the other version picks them up when it connects or synchronizes. Computer-specific settings remain on that computer.
Privacy
For privacy questions or requests, use the same support address. We will only ask for the information needed to respond to your request.